Houston Installation Services celebrates 50 years of excellence
The company focuses on furniture installation and has been in business since 1974 when the original owner, William Harshaw, opened its doors. Hank Deviney bought Houston Installation Services from Harshaw in 1980 and then sold it to William Miller in 1984. Since 2019, the current owners are CEO and Chief Financial Officer Joanne Cerda, Chief Sales Officer Thomas Twardowski and Chief Operating Officer Debbie Harbison. Since 2010, the company has been located at 421 W. Crosstimbers St., Houston, with over 40,000 square feet of warehouse and office space.
“We install all types of furniture from offices to apartments to event centers,” Harbison said. “We do a lot of schools during the summertime, installing all the new school furniture and accessories. We do decommission of offices for different industries, and from that we donate a lot of furniture to the school districts around our area. We love being a part of the local community in that way.”
The business also does signage for hospitals and other similar companies, along with delivery and set up of model homes. The business prides itself in being able to accommodate every request.
The success of Houston Installation Services can be boiled down to three things: great employees, great customer service and being able to easily pivot in the business.
The business has seen many economic events that could have affected the prosperity of the company. To help combat this, they worked very hard to reduce needless spending and added to the range of services that it was able to offer.
“We had always relied mainly on word-of-mouth in order to get our name out there and to tell the story about what we do,” Cerda said. “That was until last year when we invested with a great business management consulting company to assist with all facets of getting the business where we needed it to be regarding sales, profit and marketing. This process we went through completely changed the way we approach the overall management of the company and gave us clarity on how to grow in a way that is profitable.”
Houston Installation Services is known for its customers being confident in their installer’s abilities and the guarantee that they will complete the project on time, every time.
“Many of our customers are outside of Texas and rely on us to ensure everything runs smoothly and according to plan with their projects locally around Texas, and surrounding states,” Twardowski said. “Big or small, we can do it all!”
The installers are highly skilled, trained professionals who think on their feet and accommodate unexpected changes. They take pride in their work and will make sure the job is completed correctly and when expected. They believe in their Mission Statement “to create a wow experience for each customer every day!”
As the business celebrates 50 years, it is also looking forward to how it can continually improve and to grow over the next 50 years.
“We will still carry on that legacy of customer service and providing for employees,” Harbison said. “We want to maintain the culture of ‘we’re all in this together; we’re a team. Let’s just provide the best service, provide for our employees and strive to be around for another 50 years.”
To learn more about Houston Installation Services and the services they provide, visit the website or call 713-462-7067.
The above story was produced by Community Impact’s Senior Multi Platform Journalist Sierra Rozen with information solely provided by the local business as part of its “sponsored content” purchase through our advertising team.
link
