Stefanini tops in EMEA customer service excellence award By


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BUCHAREST – Stefanini, a global IT services company, has been awarded the 2023 ISG Star of Excellence™ Award for the EMEA region. This accolade is in recognition of the company’s exceptional customer service, as determined by direct feedback from enterprise customers. The ISG Star of Excellence™ Awards, now in their sixth year, are based on customer experience (CX) research conducted by Information Services Group (NASDAQ:) (ISG), a leading global technology research and advisory firm.

The award ceremony took place during the ISG Sourcing Industry Awards Gala Dinner on November 15, at the Park Plaza Victoria London, concluding the 17th annual ISG Sourcing Industry Conference. Stefanini outperformed the benchmark set by the top 60 service providers in the regions, demonstrating a customer-centric approach that resulted in highly satisfied clients across its business units.

According to Farlei Kothe, EMEA CEO of Stefanini, this award is a testament to the team’s dedication and innovation, reflecting the trust clients have in Stefanini’s capabilities. The company’s improved positions in ISG Provider Lens™ quadrants across regions further corroborate its achievement.

ISG’s annual Star of Excellence™ Awards program evaluates over 2,000 service providers and vendors, with feedback from enterprise clients in various roles and regions. The awards recognize the highest cumulative customer experience scores across all regions, industries, and technology areas. ISG also named winners in categories such as ITO services, BPO services, emerging technology, industry-specific services, and independent software vendors, as well as one global winner based on geography.

Paul Gottsegen, president of ISG Research and Client Experience, emphasized the importance of customer feedback in propelling the industry forward. He noted that the rising CX scores of providers are keeping pace with increasing client expectations, particularly in areas of innovation and thought leadership.

The ISG Star of Excellence™ CX research program ranks providers based on customer survey responses, exploring in-depth customer experiences with specific services and solutions offered by providers. These insights are tied directly to ISG Provider Lens™ quadrant evaluations, enhancing the firm’s research and sourcing advisory services.

Stefanini Group, with over 35 years of market experience and a presence in 41 countries, continues to deliver digital solutions across multiple industries, reinforcing its position as a leader in customer service excellence. This recognition is based on a press release statement.

InvestingPro Insights

In light of Stefanini’s recent accolade, the ISG Star of Excellence™ Award for the EMEA region, it’s worth noting some financial metrics that may interest investors and stakeholders. The company’s market cap stands at a solid $226.77M, reflecting investor confidence in its business model and market position. Additionally, Stefanini boasts a healthy P/E ratio of 16.87, slightly adjusted to 16.76 for the last twelve months as of Q3 2023, which could suggest that the company’s earnings are valued reasonably in the market.

From a growth perspective, Stefanini has shown a revenue increase of 6.17% over the last twelve months as of Q3 2023, indicating a steady financial progression. Furthermore, an InvestingPro Tip reveals that the company has successfully raised its dividend for three consecutive years, with a notable dividend yield of 3.88% as of the end of 2023, which could be appealing to income-focused investors. This, alongside a three-month price total return of 15.48%, highlights the company’s recent strong performance.

For those looking to delve deeper into Stefanini’s financial health and future prospects, InvestingPro offers additional insights. There are more InvestingPro Tips available, including the fact that the company’s liquid assets exceed its short-term obligations, indicating financial stability. Moreover, analysts predict the company will be profitable this year, which is consistent with its profitable performance over the last twelve months. For a more comprehensive analysis, investors can explore these tips with an InvestingPro subscription, now on a special New Year sale with a discount of up to 50%.

Interested parties can further benefit by using coupon code SFY24 to get an additional 10% off a 2-year InvestingPro+ subscription, or SFY241 to get an additional 10% off a 1-year InvestingPro+ subscription. With these resources, investors can make more informed decisions based on Stefanini’s financials and market trends.

This article was generated with the support of AI and reviewed by an editor. For more information see our T&C.


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