Staff members honored for excellence in research, service during 2024 Fall Staff Assembly
Chancellor Daniel Diermeier and Vice Chancellor of People, Culture and Belonging Sydney Savion presented awards at the 2024 Fall Staff...
Paytronix Launches AI Assistant
Photograph: ShutterstockDigital guest engagement and loyalty platform Paytronix launched a generative artificial intelligence (AI) tool to enhance the user experience...
Customer Relationship Management (CRM) Market: An In-Depth
Global Customer Relationship Management (CRM) MarketCustomer Relationship Management (CRM) has evolved from a basic tool for tracking customer interactions to...
Travel loyalty programs to focus on offering personalized and flexible customer experiences in 2025
Singapore, November 19: Travel-based loyalty programs continue to climb in popularity thanks to the sector's ability to build loyalty through...
How Companies Lose Trust By Ignoring Customer Feedback
Many companies ignore customer feedback.getty For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article...
Driving B2B Customer Success Through the ‘Triple Fit Strategy’
The Gist Customer-centric focus is essential. B2B success depends on prioritizing customer relationships and long-term value creation. Triple Fit Strategy...
List of UK telecom operators with most consumer complaints
The latest Ofcom report said complaints about fixed broadband, landline, and pay-monthly mobile decreased and complaints about pay-TV stayed the...
VDMC sweeps Healthcare Service Excellence Conference Awards | News, Sports, Jobs
The awards were presented by Custom Learning Systems at the annual HealthCare Service Excellence Conference. Pictured accepting the awards are...
Why more businesses are offering loyalty programs
Colleen Kilday Ttatty // Shutterstock Customer loyalty is declining—but ironically, some consumers are showing brand devotion by shelling out annual...