Customers don’t shop in a straight line anymore. They browse online, buy in-store, return by mail—and…
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Customer service consultant Helen Dewdney on turning complaints to long-term advocacy
Helen Dewdney is a customer service consultant and consumer expert with extensive experience advising organisations on…
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Former Fed chair Janet Yellen ’67 receives award for excellence in public service
Janet Yellen ’67, the first female chair of the Federal Reserve and first female secretary of…
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Stablecoins could boost the utility of customer loyalty programs
A world of hundreds if not thousands of stablecoins sounds chaotic – but that’s because we’re…
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Customer Relationship Management Market: AI-Driven
Market Overview The global Customer Relationship Management Market size reached USD 70.3 Billion in 2024. It…
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Psychology Professor and Champion of Service Learning Elena Klaw Receives the Wang Family Excellence Award for Outstanding Faculty Service
On January 27, San José State Psychology Professor Elena Klaw will accept the Wang Family Excellence…
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