Unanet, the leading provider of project-based enterprise resource planning (ERP) and customer relationship management (CRM) for the architecture,…
Continue ReadingMonth: December 2023
Forrester’s 2023 State of VoC & CX Measurement
The results of Forrester’s 2023 State Of VoC And CX Measurement Practices Survey are in. They…
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Best customer feedback tool of 2024
The best customer feedback tools make it simple and easy to collect customer insights on your…
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Now There Is No Excuse For Not Closing The Loop On Customer Feedback
It’s pretty safe to say that most businesses ask their customers for feedback these days. Most…
Continue ReadingThe Rise of Annoying Customer Satisfaction Surveys and Questionnaires
All I can really say about the appointment at my kid’s allergist is that it occurred.…
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How Survey Begging Skews Customer Feedback
The Gist Survey begging exposed. Survey begging harms customer experience by making interactions awkward and imposing,…
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