This latest installment of the Supercharged Service Training Series brought together team members from a diverse range of TCHTA member organizations spanning accommodations, food & beverage, retail, transportation, creative services, and utilities for the centralized training. Participants included front-facing and back-of-house staff from:
The Grace Bay Resorts group, the Turks & Caicos Collection, Royal West Indies, Villa Del Mar, The Tuscany, Beach Enclave, Olympia Destination Management Company, Turks & Caicos Islands Airports Authority (TCIAA), Grace Bay Car Rentals, Grace Bay Paint & Supply, The Somerset, Brilliant Studios, and Graceway Supermarkets.
Sailrock South Caicos and The Hartling Group of resorts supported as exclusive training hosts.
The program was facilitated by the Education Foundation’s industry experts Louise John and Suzanne Shillingford-Brooks, with dynamic sessions like “Standards for Service Consistency,” “Allied Heartfelt Customer Care,” and “Find Your Service Vybe”.
TCHTA Vice President and Chair of the People Development Committee, Stacey-Ann Albert, expressed pride in the initiative and acknowledged the steadfast commitment of her home property, “At Sailrock South Caicos, we see firsthand how investing in people transforms not only individual careers but also the guest experience and team culture.”
In remarks delivered at the closing ceremony, Albert encouraged attendees to take full ownership of their growth: “Seek out every chance to sharpen your tools, deepen your knowledge, and raise your standard. Because the truth is: excellence is a choice we make every day.” The Certificate Celebration, held at the Salvation Army Brighter Futures Centre, saw hundreds of participants honoured in the presence of their executive teams and industry leaders.
The TCHTA extends special thanks to Grace Bay Car Rentals, Ocean Club Resorts, Villa Del Mar, The Tuscany, and The Shore Club, all gracious sponsors that helped to make this iteration of the program a great success.
TCHTA President, James McAnally, praised the growing momentum of the training series, noting, “Our people are our brand. This initiative reinforces our shared responsibility to keep investing in them, as they are truly the heart of our guest experience.” He continued, “The TCHTA is creating a movement. We are shifting the standard of service in Turks and Caicos upward, one training at a time.”
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