As Orillia amended its customer service rules, councillors raised concerns about ensuring people with legitimate issues…
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Customer service consultant Helen Dewdney on turning complaints to long-term advocacy
Helen Dewdney is a customer service consultant and consumer expert with extensive experience advising organisations on…
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Customer service consultant Helen Dewdney on turning complaints to long-term advocacy
Helen Dewdney is a customer service consultant and consumer expert with extensive experience advising organisations on…
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Top 10 Use Cases in 2026
ChatGPT has become one of the most talked-about AI tools in business. While it’s primarily known…
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Ryanair and Iberia reported for failing to properly handle customer complaints
Consumer watchdog Facua has lodged a formal complaint against Ryanair and Iberia with Spain’s Ministry of…
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‘AI could be a game-changer for complaints handling’
Over the past few years, the uses of artificial intelligence in the financial services industry has…
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