Optimizing Complaint Handling To Scale Global Quality Operations
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling solutions As medical devices...
Handling Customer Complaints
Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service...
ASIC Targets Insurers’ Complaints Handling Gaps
Insurers are failing to identify one in six customer complaints, effectively denying those Australians critical protections available through the Internal...
List of UK telecom operators with most consumer complaints
The latest Ofcom report said complaints about fixed broadband, landline, and pay-monthly mobile decreased and complaints about pay-TV stayed the...
List of UK telecom operators which receive consumer complaints
The latest Ofcom report said complaints about fixed broadband, landline, and pay-monthly mobile decreased and complaints about pay-TV stayed the...
Chime to pay California regulator $2.5M over customer service flaws
The fintech Chime has agreed to pay $2.5 million to resolve an investigation into its accuracy and responsiveness in customer...
