Bank complaints-handling procedures: | Deloitte Canada
On February 18, 2020, the Financial Consumer Agency of Canada (FCAC) released the results of its recent industry review...
Handling Customer Complaints
Most South Africans not happy with financial institutions’ handling of complaints
Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly. South African consumers do not often...
Mixed review on the government’s handling of complaints and customer feedback
THE government’s handling of complaints and customer feedback has received a mixed review from the committee responsible for monitoring the...
‘AI could be a game-changer for complaints handling’
Over the past few years, the uses of artificial intelligence in the financial services industry has been a much debated...
The reasons why dealerships should prioritise complaint handling
Customer-facing businesses are on the frontline of both economic and regulatory change but are automotive retail dealerships tackling the challenges...
Understanding complaints: the role of moral transgressions in e-commerce interactions
In this section, we illustrate the findings of moral transgressions in e-commerce service encounters, focusing first on distributive moral transgression...
