Optimizing Complaint Handling To Scale Global Quality Operations
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling solutions As medical devices...
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling solutions As medical devices...
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to the Financial Ombudsman Service...
Insurers are failing to identify one in six customer complaints, effectively denying those Australians critical protections available through the Internal...
The latest Ofcom report said complaints about fixed broadband, landline, and pay-monthly mobile decreased and complaints about pay-TV stayed the...
The latest Ofcom report said complaints about fixed broadband, landline, and pay-monthly mobile decreased and complaints about pay-TV stayed the...
The fintech Chime has agreed to pay $2.5 million to resolve an investigation into its accuracy and responsiveness in customer...