When Anil Sedha decided to cancel his Rogers business internet service, he expected he’d go online,…
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Customer Complaints Surge as Service Expectations Climb, New Data Reveals
Businesses worldwide are facing a sharp rise in customer complaints. New industry data confirms this trend…
Continue ReadingThe Bank of Tanzania Issues New Guidelines for Handling Financial Consumer Complaints, 2025 : Clyde & Co
Consumer protection remains a critical aspect of Tanzania’s financial sector. The obligation for financial service providers…
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Best broadband customer service in 2025
Good customer service can make the difference between choosing a broadband provider or opting for a…
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How Italgas has harnessed GenAI for complaint management
Italgas has implemented a generative AI (GenAI) solution to better manage and resolve customer complaints. The…
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Handling complaints better can deliver financial rewards
Banks are under pressure to transform how they identify and handle customer complaints. Complaint volumes have…
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