Customer satisfaction is crucial to building and maintaining a loyal base of shoppers. Yet with a…
Continue ReadingMonth: October 2025
Co-brands and Travel Rewards 2025: Key Insights from the Upcoming Event in New York City
Published on October 17, 2025 The Co-brands and Travel Rewards 2025 event, scheduled for October 28-29…
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Gamified Loyalty Programs: Hidden Potential for Future Growth
While loyalty programmes continue to be a key driver of customer retention, gaps in…
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ESS launches customer service excellence programme
ESS, part of Compass Group UK & Ireland, has launched ImprESS, a colleague training programme specially…
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Advisors Have Always Avoided Updating CRM
Customer Relationship Management (CRM) systems were designed to be the operational core of advisory firms; the…
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United CEO Scott Kirby Doubles Down on Brand Loyalty Amid Shutdown
United Airlines CEO Scott Kirby said his company is doubling down on brand loyalty. Photo by…
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