While discounts and points still motivate participation in loyalty programs, softer perks – like exclusivity, early…
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Ovatu Wins a 2025 Global Recognition Award for Outstanding Customer Service Excellence
Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector,…
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Why the Human Touch Still Matters in an AI-Driven CRM World
Steve Oriola, CEO of Insightly by Unbounce, explains why a human touch is still essential in…
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BERO Brewing Delivers Omnichannel Customer Loyalty Experience with Digimarc’s Connected Packaging
Revolutionizing Customer Engagement with Personalized, Secure, and Seamless Loyalty Experiences LONDON & BEAVERTON, Ore.–(BUSINESS WIRE)–BERO Brewing,…
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Will Billing Controversy Challenge Avis Budget Group’s (CAR) Reputation for Service Excellence?
In recent days, Avis Budget Group has faced renewed scrutiny over its pricing practices after a…
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3 Common Challenges to Personalizing Customer Relationships for SMBs
1. Lack of understanding around customer needs and habits A Microsoft blog offers this example…
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