Vanda Aleixo, Head of Customer Experience and Relationship Management at Abu Dhabi Airports, explains how Abu…
Continue ReadingAuthor: admin
BMO Transitions Iconic Loyalty Program to Blue Rewards
There was a tremor in the force this morning. For people new to customer loyalty and…
Continue Reading
Castle Group Builds National Momentum with Innovation, Service Excellence, and People-First Leadership
Castle Group expands nationwide, driven by resident‑first service, innovation, and people‑focused leadership, strengthening its position as…
Continue Reading
Singapore’s Iconic Metro Department Store Reinvents Customer Loyalty with Eagle Eye Partnership
Eagle Eye, a leading SaaS and AI technology company that delivers loyalty, personalised promotions and omnichannel…
Continue Reading
MRM’s AI Relationship Management 01/09/2026
I began this year by publishing a column entitled “Happy New Epoch,” because we started entering…
Continue Reading
84% of leisure travelers admit to gaming loyalty programs
Loyalty programs were once developed to encourage more consistent brand usage, but the world of travel…
Continue Reading