Several years ago, Netflix changed one small feature in its streaming interface in the name of…
Continue ReadingCategory: Customer Feedback and Surveys
Alida gains deeper understanding of customer feedback with Amazon Bedrock
This post is co-written with Sherwin Chu from Alida. Alida helps the world’s biggest brands create…
Continue Reading
Denver RTD community survey results show improved rider satisfaction
In its fourth consecutive year of commissioned surveying of the community, the Denver Regional Transportation District…
Continue Reading
Would you recommend this article to a friend or colleague?
Companies have more ways than ever to collect data about us — their customers. Firms can…
Continue Reading
MTA Customers Count Spring 2024 Survey Results
Subway Subway satisfaction fell in the Spring 2024 Customer Counts survey to 47%, a five-point decline…
Continue Reading
GenAI Is An Evolution For Customer Feedback Management GenAI is an evolution for customer feedback
You’d be forgiven if you assumed tools like ChatGPT will quickly replace the need for customer…
Continue Reading