Why Redemption Is The New Battleground

Why Redemption Is The New Battleground

As CTO of Engage People Inc. Len Covello helps companies differentiate loyalty programs to deliver a…

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Subway franchisees say the chain’s new loyalty program is too aggressive

Subway franchisees say the chain’s new loyalty program is too aggressive

Subway operators say a free footlong promotion is too generous. | Photo: Shutterstock. Subway’s new loyalty…

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How AI is Transforming Customer Loyalty Programs in 2026

How AI is Transforming Customer Loyalty Programs in 2026

Customer loyalty programs today bear little resemblance to the simple point-collection systems of the past.Modern AI-powered…

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Nearly 80% of Consumers Redeem Points at Checkout

Nearly 80% of Consumers Redeem Points at Checkout

Report uncovers clear demand for flexibility within loyalty programs as 96% of respondents value the ability…

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Ryanair Ends Prime Membership After Eight Months Due to Financial Losses, Impacting Customer Benefits and Loyalty Programs in the Travel Industry

Ryanair Ends Prime Membership After Eight Months Due to Financial Losses, Impacting Customer Benefits and Loyalty Programs in the Travel Industry

Home » AIRLINE NEWS » Ryanair Ends Prime Membership After Eight Months Due to Financial Losses,…

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The New Rules of Customer Loyalty in 2026

The New Rules of Customer Loyalty in 2026

Customer loyalty 2026 is undergoing a fundamental transformation, with emotional loyalty now driving 65% more repeat…

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