Customers are telling brands what they need from them on social media. Great brands do their…
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Complaint handling in wealth industry ‘leaves a lot to be desired’
Almost a fifth of wealth provider customers have taken their finances elsewhere due to the poor…
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Chime to pay California regulator $2.5M over customer service flaws
The fintech Chime has agreed to pay $2.5 million to resolve an investigation into its accuracy…
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Chime to pay $2.5 million fine linked to customer complaints in California during COVID
Chime, the once-high-flying fintech, has agreed to pay $2.5 million to the California Department of Financial…
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Authorities Are Investigating Zelle Complaint Handling
Wells Fargo said Thursday (May 2) that U.S. authorities are investigating the handling of complaints about Zelle. This…
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Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
Eir has been accused of providing a customer service manual that encouraged its employees to disobey…
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