Introduction The global AI complaint management market is set to grow significantly, expanding from USD 6.9…
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Eight Tips For Handling Customer Complaints Effectively
Customer complaints come in all forms and happen to every business under the sun. Dealing with…
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AI chatbots pushing buttons of weary telco customers
The rate of telco customer complaints being referred to the industry ombudsman is on the rise.…
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Shropshire Council apologises for how it handled complaint
The Local Government & Social Care Ombudsman cleared the council of any wrongdoing after complaints about…
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Ofcom: Telcos up their game on complaint handling
Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer…
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Telecoms companies improve complaint handling but challenges remain, says Ofcom
Share UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a…
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