Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling…
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Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to…
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ASIC Targets Insurers’ Complaints Handling Gaps
Insurers are failing to identify one in six customer complaints, effectively denying those Australians critical protections…
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List of UK telecom operators with most consumer complaints
The latest Ofcom report said complaints about fixed broadband, landline, and pay-monthly mobile decreased and complaints…
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List of UK telecom operators which receive consumer complaints
The latest Ofcom report said complaints about fixed broadband, landline, and pay-monthly mobile decreased and complaints…
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Chime to pay California regulator $2.5M over customer service flaws
The fintech Chime has agreed to pay $2.5 million to resolve an investigation into its accuracy…
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