MANHATTAN COUNTRY CLUB IN KANSAS WINS 59CLUB SALES AND SERVICE EXCELLENCE AWARD

(LINCOLN, Neb.) – Manhattan Country Club – operated by Landscapes Golf Management and less than two hours west of Kansas City – won the 59club Most Improved Sales Performance of 2024 award for exceptional growth in membership and associated revenue centers.

Through six, 90-minute training sessions, which included heavy doses of prospective member role playing and regular mystery shopping conducted by 59club, Manhattan Country Club membership sales increased by 11.2% over prior year with bolstered dues lines now available to further enhance member offerings and the physical property at large.  Member satisfaction scores were well above industry standards.

Manhattan Country Club’s prestigious award – accepted by Membership Director Cody Piper – resulted from scores collected through 59club’s impartial mystery shopping program.  It evaluates the end-to-end member-guest experience and sales journey that unfolds as prospective members inquire about joining the club, group golf days and special events. 

“Landscapes Golf Management is all about enhancing skills of our on-site sales teams,” says Scot Wellman, Director of Marketing and Revenue Management of Landscapes Golf Management.  “From our in-house ‘L University’ and external training through 59club, Manhattan Country Club gained custom strategies and tactics that led to obtaining and converting quality prospects at an amazingly high rate.”

Other impressive mystery shop scores from Landscapes Golf Management clubs in the 59club program:

• Lexington Golf & Country Club (Lexington, Va.) – 31% increase in banquets
• Dakota Dunes Country Club (Dakota Dunes, S.D.) – 41% increase in memberships and 34% increase in banquets
• Bull Valley Golf Club (Woodstock, Ill.) – 31.4% increase in event sales performance.

Prairie Green (Sioux Falls, S.D.) and Jackrabbit Run (Grand Island, Neb.) golf courses also achieved rec-ord-high scores among secret shoppers.

“Landscapes Golf Management gets it,” said Mark Reed, General Manager of 59club USA.  “The company invests in its people and yields results from properly pinpointing member-guest desires, engaging in continuous staff training and setting reasonably aggressive benchmarks to measure success.”

About Landscapes Golf Management 

One of America’s most trusted operators of golf courses, country clubs and resorts, Landscapes Golf Management’s 60-plus properties across 25 states benefit from conveniently located regional offices.  The family owned-and-operated company has built a strong infrastructure and culture to successfully provide turnkey management and a la carte solutions to golf business owners.  Company experts cover business strategy and planning, golf course maintenance, clubhouse operations, marketing, IT, staffing and training, food and beverage, health and wellness, merchandising, golf instruction and financial management.  Sister company Landscapes Unlimited is the recognized leader in the development and construction of golf courses as well as sports fields and other outdoor recreational spaces.

More information:  Landscapes Golf Management, 402.980.6861.

About 59club

Specifically designed to elevate sales and service standards. 59club provides mystery shopper audits, customer satisfaction surveys and training services.  The programs empower golf course, country club and resort managers to analyze their entire visitor and member experience, enabling them to set targets, monitor performance and ultimately make informed decisions to improve member-guest services.

More information: 59club, Mark Reed, [email protected]

CONTACT:
Rich Katz
[email protected]
703.283.4852