Chime to pay $2.5 million fine linked to customer complaints in California during COVID
Chime, the once-high-flying fintech, has agreed to pay $2.5 million to the California Department of Financial…
Continue Reading
Authorities Are Investigating Zelle Complaint Handling
Wells Fargo said Thursday (May 2) that U.S. authorities are investigating the handling of complaints about Zelle. This…
Continue Reading
Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
Eir has been accused of providing a customer service manual that encouraged its employees to disobey…
Continue Reading
CBE lays down guidelines for banks on handling customer complaints
The Central Bank of Egypt (CBE) has released comprehensive guidelines for banks, detailing the required procedures…
Continue Reading
AI’s potential for handling customers’ complaints
Synovus Financial sees promise in how artificial intelligence can aid in its customer complaint management system,…
Continue Reading
CRM Software Benefits for Small Businesses
Customer relationship management (CRM) software has become a near-vital tool for businesses of all sizes. CRM…
Continue Reading