Consumer Loyalty Is Dead: Companies Charge Longtime Customers More

Consumer Loyalty Is Dead: Companies Charge Longtime Customers More

Amazon assures me that I am a loyal customer. The same goes for Citibank, Apple, and…

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Strategic Opportunities in High-Yield Consumer Discretionary Sectors

Strategic Opportunities in High-Yield Consumer Discretionary Sectors

The retail landscape is undergoing a seismic shift as digital coupon adoption transforms customer behavior, loyalty…

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Washington OIC proposes extensive claims handling rule changes after consumer complaints

Washington OIC proposes extensive claims handling rule changes after consumer complaints

The Washington Office of the Insurance Commissioner (OIC) is proposing claims handling rule changes following an…

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Fast-casual restaurants lean on loyalty programs amid consumer pullback

Fast-casual restaurants lean on loyalty programs amid consumer pullback

A customer exits a Cava restaurant in New York City on June 22, 2023. Brendan McDermid…

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Unique Consumer Collaboration That Links Loyalty Programs

Unique Consumer Collaboration That Links Loyalty Programs

MileagePlus customers can earn and use miles on JetBlue including hundreds of flights in and out…

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Driving Consumer Engagement and Personalization Via Loyalty Programs

Driving Consumer Engagement and Personalization Via Loyalty Programs

In today’s digital era, loyalty programs are evolving far beyond traditional discount-based models. Loyalty programs have…

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