Council questions handling of frivolous customer service requests

Council questions handling of frivolous customer service requests

As Orillia amended its customer service rules, councillors raised concerns about ensuring people with legitimate issues…

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easyMarkets Honored by TradingView for Customer Support Excellence at 25 Years

easyMarkets Honored by TradingView for Customer Support Excellence at 25 Years

easyMarkets has been awarded Customer Support Excellence by TradingView, as the global CFD broker marks 25…

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Kong Recognized with Prestigious 2026 Stevie Award for Customer Service Excellence

Kong Recognized with Prestigious 2026 Stevie Award for Customer Service Excellence

SAN FRANCISCO, Feb. 11, 2026 /PRNewswire/ — Kong Inc., a leading developer of API and AI…

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Stablecoins could boost the utility of customer loyalty programs | PaymentsSource

Stablecoins could boost the utility of customer loyalty programs | PaymentsSource

A world of hundreds if not thousands of stablecoins sounds chaotic – but that’s because we’re…

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Customer Service Excellence Meets Digital Innovation:

Customer Service Excellence Meets Digital Innovation:

After 25 years in customer service and retail, and more than 12 years specifically in e-commerce,…

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Who Leads in Customer Service Excellence?

Who Leads in Customer Service Excellence?

UK consumers now wait over three minutes on average to speak to a contact centre agent…

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