Tag: Effort

At Bounteous, Customer Relationship Management is a True Team Effort
Customer Relationship Management

At Bounteous, Customer Relationship Management is a True Team Effort

March 24, 2025
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According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like…

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What Is Customer Effort Score (CES)? And How to Measure It
Customer Feedback and Surveys

What Is Customer Effort Score (CES)? And How to Measure It

September 18, 2024
admin

The Gist:  A critical metric. The customer effort score (CES) is essential for quantifying and improving…

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