Ryanair and Iberia reported for failing to properly handle customer complaints

Ryanair and Iberia reported for failing to properly handle customer complaints

Consumer watchdog Facua has lodged a formal complaint against Ryanair and Iberia with Spain’s Ministry of…

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Personalization Paradox: Too many large businesses are still failing to adopt personalized loyalty and promotions despite evident focus on profitability

Personalization Paradox: Too many large businesses are still failing to adopt personalized loyalty and promotions despite evident focus on profitability

Only 56% of those surveyed say their organization currently runs personalized promotions or discounts Almost one…

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Half marketers failing to personalise loyalty schemes and promos

Half marketers failing to personalise loyalty schemes and promos

Far too many brands are still failing to implement a personalised loyalty program when it comes…

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4 Reasons Why Your Coffee Shop is Failing to Deliver a Coherent Loyalty Program

4 Reasons Why Your Coffee Shop is Failing to Deliver a Coherent Loyalty Program

Loyalty programs can be key in the hospitality landscape to create a reliable revenue stream from…

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