Anyone who’s tried to contact a service provider via its 800 number likely will have encountered…
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MTA fall 2024 customers count survey results show improved customer satisfaction
The Metropolitan Transportation Authority’s (MTA) customers count survey results for fall 2024 have been released. The…
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Loyalty programs fall short of customer expectations
U.S. travel companies focused more on loyalty programs post-COVID to capitalize on momentum, but many travelers…
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Staff members honored for excellence in research, service during 2024 Fall Staff Assembly
Chancellor Daniel Diermeier and Vice Chancellor of People, Culture and Belonging Sydney Savion presented awards at…
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MTA Launches Fall 2024 Customer Satisfaction
Customers Encouraged to Take Online Survey Available from Tuesday, Oct. 15 Through Thursday, Oct. 31 Survey…
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MTA Customers Count Fall 2023 Survey Results
Subway riders are more satisfied with their lines and stations, but overall subway satisfaction dipped. While…
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