Share UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a…
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Fiserv Uses AI-Powered Surveys to Problem-Solve and Improve Service
Fiserv could be considered one of the original fintech companies. Founded in 1984, the Fortune 500…
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How Utilities Use Data to Improve Customer Satisfaction
Public power utilities have long used customer satisfaction surveys to assess how well they are meeting…
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DFPI Orders Chime Financial to Pay $2.5 Million, Improve Customer Service Standards Due to Unfair Complaint Handling
Download this press release (PDF) SACRAMENTO ” The California Department of Financial Protection and Innovation (DFPI)…
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Ofcom to Improve Handling of UK Broadband and Phone Complaints UPDATE
The UK telecoms regulator, Ofcom, has today proposed to make it quicker for people to access…
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Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to…
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