Council questions handling of frivolous customer service requests

Council questions handling of frivolous customer service requests

As Orillia amended its customer service rules, councillors raised concerns about ensuring people with legitimate issues…

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Customer survey overload: Why companies are inundating us with endless feedback requests

Customer survey overload: Why companies are inundating us with endless feedback requests

One week last autumn, I hit my customer feedback limit. I had seen my doctor and…

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