By Anshu Sharma Managing customer relationships well is critical for any business. And as a business…
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For Hotel Owners Loyalty Program Benefits and Costs Continue to Rise
In 2024, the fees a hotel owner paid to support their brand’s guest loyalty program continued…
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Benefits and Costs Continue to Rise
In 2024, the fees a hotel owner paid to support their brand’s guest loyalty program continued…
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The rise and fall of customer service
Anyone who’s tried to contact a service provider via its 800 number likely will have encountered…
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Why experiential rewards programs are on the rise
In July, Tru Earth, a brand that sells laundry detergent sheets, launched an interactive loyalty program.…
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Transforming Customer Loyalty: The Rise Of AI-Powered Loyalty Programs In The Travel Industry
In the fiercely competitive travel industry, customer loyalty has become a critical factor for sustainable business…
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