CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible…
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Kroger monetizes customer data on an unprecedented scale
A Consumer Reports investigation reveals how the grocery chain tracks purchases and sells customer information to…
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ServiceNow Customer Excellence Leader Joins xtype Board to Accelerate Platform Success at Scale
Simon Short, senior vice president of customer excellence at ServiceNow Simon Short’s appointment reflects market demand…
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Optimizing Complaint Handling To Scale Global Quality Operations
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling…
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