easyMarkets has been awarded Customer Support Excellence by TradingView, as the global CFD broker marks 25…
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How charities are using customer applications to boost support
It’s a tough time in the charity sector. With the rises in cost of living…
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How Leopard Catamarans is raising the bar on customer support & service excellence
Leopard Catamarans, an industry-leading, performance-driven blue water cruising catamaran brand from South African builder Robertson and…
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Fintech firm’s AI adoption plan backfires as attempt to automation leaves engineers stuck with handling customer support calls
Swedish fintech giant Klarna, once celebrated for its bold leap into artificial intelligence, is now facing…
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How A Brand’s Loyalty Program Can Support Relationship Marketing
Zsuzsa Kecsmar is the Chief Strategy Officer of Antavo AI Loyalty Cloud, a top loyalty technology…
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Klaviyo Launches All-in-One B2C CRM Platform: 75% Support Ticket Reduction Reported
Klaviyo (NYSE: KVYO) has announced the launch of Klaviyo B2C CRM,…
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