Fiserv Uses AI-Powered Surveys to Problem-Solve and Improve Service
Fiserv could be considered one of the original fintech companies.Founded in 1984, the Fortune 500 firm, which has roughly 40,000...
Surveys
Ask Jill! How employee feedback surveys fuel customer experience excellence
If we ask our employees open-ended, probing questions and are willing to have an open mind to not only ‘hear’...
How Grapevine Surveys Unlocks Capabilities for Merchants with Shopify Flow (2024)
In 2016, three Shopify enthusiasts—Sam (a former agency owner), Steve (an app creator), and Alex (an app creator and CTO)—came...
Why Are Consumer Surveys Often Annoying?
A new survey from Shep Hyken, a customer service/CX expert, finds consumers don’t complete surveys because they’re too long, too...
Post-Flight Airline Surveys: Why They’re Worth Filling Out
As consumers, we’re bombarded with emails and push notifications from companies requesting feedback. Whether it’s a pizza order, an Uber...
Where Client, Employee Feedback Surveys Are Taking Home-Based Care Providers
This article is a part of your HHCN+ Membership Home-based care providers that are open to receiving employee and client...
