As Orillia amended its customer service rules, councillors raised concerns about ensuring people with legitimate issues…
Continue ReadingTag: handling
‘AI could be a game-changer for complaints handling’
Over the past few years, the uses of artificial intelligence in the financial services industry has…
Continue ReadingThe Bank of Tanzania Issues New Guidelines for Handling Financial Consumer Complaints, 2025 : Clyde & Co
Consumer protection remains a critical aspect of Tanzania’s financial sector. The obligation for financial service providers…
Continue Reading
Handling complaints better can deliver financial rewards
Banks are under pressure to transform how they identify and handle customer complaints. Complaint volumes have…
Continue Reading
Impact of new rules on complaint handling on dealers and advisers
All securities or derivatives dealers and advisers registered in Québec with the Autorité des marchés financiers (AMF),…
Continue Reading
Fintech firm’s AI adoption plan backfires as attempt to automation leaves engineers stuck with handling customer support calls
Swedish fintech giant Klarna, once celebrated for its bold leap into artificial intelligence, is now facing…
Continue Reading