Law firms must ensure that the services they provide are competent and timely, and take into…
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Washington OIC proposes extensive claims handling rule changes after consumer complaints
The Washington Office of the Insurance Commissioner (OIC) is proposing claims handling rule changes following an…
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Eight Tips For Handling Customer Complaints Effectively
Customer complaints come in all forms and happen to every business under the sun. Dealing with…
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Ofcom: Telcos up their game on complaint handling
Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer…
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Telecoms companies improve complaint handling but challenges remain, says Ofcom
Share UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a…
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Most South Africans not happy with financial institutions’ handling of complaints
Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly. South African…
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