The reasons why dealerships should prioritise complaint handling
Customer-facing businesses are on the frontline of both economic and regulatory change but are automotive retail dealerships tackling the challenges...
Complaint
DFPI Orders Chime Financial to Pay $2.5 Million, Improve Customer Service Standards Due to Unfair Complaint Handling
Download this press release (PDF) SACRAMENTO ” The California Department of Financial Protection and Innovation (DFPI) announced today that it...
Optimizing Complaint Handling To Scale Global Quality Operations
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling solutions As medical devices...
Generative AI for Efficient Complaint Handling
GenAI and AI-powered tools can help insurers analyze a vast array of queries, automate and personalize customer complaints handling. As...
Complaint Management: What it is and why it matters
Getting complaints about your business never feels great. They can also severely impact your reputation. Given the potential fallout, it’s...
Try a Triage Approach to Customer Complaint
Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the...
