Optimizing Complaint Handling To Scale Global Quality Operations
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling solutions As medical devices...
Complaint
Generative AI for Efficient Complaint Handling
GenAI and AI-powered tools can help insurers analyze a vast array of queries, automate and personalize customer complaints handling. As...
Complaint Management: What it is and why it matters
Getting complaints about your business never feels great. They can also severely impact your reputation. Given the potential fallout, it’s...
Try a Triage Approach to Customer Complaint
Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the...
Complaint handling in wealth industry ‘leaves a lot to be desired’
Almost a fifth of wealth provider customers have taken their finances elsewhere due to the poor handling of a complaint,...
Authorities Are Investigating Zelle Complaint Handling
Wells Fargo said Thursday (May 2) that U.S. authorities are investigating the handling of complaints about Zelle. This disclosure in a filing...
