Italgas has implemented a generative AI (GenAI) solution to better manage and resolve customer complaints. The…
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Impact of new rules on complaint handling on dealers and advisers
All securities or derivatives dealers and advisers registered in Québec with the Autorité des marchés financiers (AMF),…
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AI Complaint Management Market Rapid Growth at 22.6%
Introduction The global AI complaint management market is set to grow significantly, expanding from USD 6.9…
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Shropshire Council apologises for how it handled complaint
The Local Government & Social Care Ombudsman cleared the council of any wrongdoing after complaints about…
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Ofcom: Telcos up their game on complaint handling
Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer…
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Telecoms companies improve complaint handling but challenges remain, says Ofcom
Share UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a…
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