Complaint handling in wealth industry ‘leaves a lot to be desired’

Complaint handling in wealth industry ‘leaves a lot to be desired’

Almost a fifth of wealth provider customers have taken their finances elsewhere due to the poor…

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Authorities Are Investigating Zelle Complaint Handling

Authorities Are Investigating Zelle Complaint Handling

Wells Fargo said Thursday (May 2) that U.S. authorities are investigating the handling of complaints about Zelle. This…

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Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Eir Blasted a as “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws

Eir has been accused of providing a customer service manual that encouraged its employees to disobey…

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