Customer-facing businesses are on the frontline of both economic and regulatory change but are automotive retail…
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DFPI Orders Chime Financial to Pay $2.5 Million, Improve Customer Service Standards Due to Unfair Complaint Handling
Download this press release (PDF) SACRAMENTO ” The California Department of Financial Protection and Innovation (DFPI)…
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Optimizing Complaint Handling To Scale Global Quality Operations
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling…
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Generative AI for Efficient Complaint Handling
GenAI and AI-powered tools can help insurers analyze a vast array of queries, automate and personalize…
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Complaint Management: What it is and why it matters
Getting complaints about your business never feels great. They can also severely impact your reputation. Given…
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Try a Triage Approach to Customer Complaint
Recently, I had the privilege of being a keynote speaker on customer experience at a company’s…
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