Helen Dewdney is a customer service consultant and consumer expert with extensive experience advising organisations on…
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Customer service consultant Helen Dewdney on turning complaints to long-term advocacy
Helen Dewdney is a customer service consultant and consumer expert with extensive experience advising organisations on…
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Ryanair and Iberia reported for failing to properly handle customer complaints
Consumer watchdog Facua has lodged a formal complaint against Ryanair and Iberia with Spain’s Ministry of…
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‘AI could be a game-changer for complaints handling’
Over the past few years, the uses of artificial intelligence in the financial services industry has…
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Customer Complaints Surge as Service Expectations Climb, New Data Reveals
Businesses worldwide are facing a sharp rise in customer complaints. New industry data confirms this trend…
Continue ReadingThe Bank of Tanzania Issues New Guidelines for Handling Financial Consumer Complaints, 2025 : Clyde & Co
Consumer protection remains a critical aspect of Tanzania’s financial sector. The obligation for financial service providers…
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