Car loan providers and dealerships won’t need to give a final response to customer complaints related…
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Ten tips for effectively handling customer complaints, part one
Disgruntled customers can easily turn a workday sour. It’s easy to try and rush through these…
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Which? demands action against insurers that are poorly handling complaints
Which? demands action against insurers that are poorly handling complaints – Insurance Post End of drawer…
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Chime to pay $2.5 million fine linked to customer complaints in California during COVID
Chime, the once-high-flying fintech, has agreed to pay $2.5 million to the California Department of Financial…
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CBE lays down guidelines for banks on handling customer complaints
The Central Bank of Egypt (CBE) has released comprehensive guidelines for banks, detailing the required procedures…
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AI’s potential for handling customers’ complaints
Synovus Financial sees promise in how artificial intelligence can aid in its customer complaint management system,…
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