Banks are under pressure to transform how they identify and handle customer complaints. Complaint volumes have…
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10 Tips For Dealing With Customer Complaints
No one likes dealing with difficult customers. But what happens when your favorite customer or even…
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Effective strategies for handling client complaints in law firms
Law firms must ensure that the services they provide are competent and timely, and take into…
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Washington OIC proposes extensive claims handling rule changes after consumer complaints
The Washington Office of the Insurance Commissioner (OIC) is proposing claims handling rule changes following an…
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Eight Tips For Handling Customer Complaints Effectively
Customer complaints come in all forms and happen to every business under the sun. Dealing with…
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Most South Africans not happy with financial institutions’ handling of complaints
Treating customers fairly includes the requirement that financial institutions handle complaints properly and quickly. South African…
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