Which? demands action against insurers that are poorly handling complaints

Which? demands action against insurers that are poorly handling complaints

















































Which? demands action against insurers that are poorly handling complaints – Insurance Post




Rocio Concha, director of policy and advocacy at Which?, urges the regulator to hold the insurance firms’ feet to the fire for causing customers unfair delay or distress.

Insurance policies are a bulwark against calamity. A resource to call on when things go wrong. But what happens when those you entrust – and pay – to safeguard against adversity end up causing


Axa calls on Labour government to improve road safety

Alain Zweibrucker, retail CEO of Axa UK, has led calls for the new Labour government to follow the European Union’s lead and introduce vehicle safety regulation to slash the number of road accidents.

Best Insurance Employers to work for in 2024 revealed

First Central and Konsileo are the greatest large and small to medium-sized insurance employers in the UK respectively to work for, according to Insurance Post’s Best Insurance Employers survey.

Concerns raised about EV insurance profit margins

Swiss Re Institute has predicted electric vehicles will be half of all new car sales globally by 2035, with 73 million units estimated to be sold in 2040, resulting in the insurance market for this type of motor growing at a similar rate.

What Labour’s landslide victory means for insurance

Sir Keir Starmer, the nation’s new prime minister after Labour’s landslide general election victory, as well as key insurance industry figures, have the same message: “change begins now”.

Is fraud detection the only funding certainty in insurance?

Content Director’s View: Another year, another raft of insurers highlighting record fraud detections and savings. Jonathan Swift reflects on this and asks whether the industry is close to a tipping point when it comes to continued improvements in preventing and uncovering these crimes.

British Insurance Awards 2024 winners revealed

Aviva was among the big winners with four outright prizes at last night’s (3 July) British Insurance Awards, on an evening where former British Insurance Brokers’ Association CEO Steve White was recognised with The Achievement Award.

Skydiving fraudster’s £6.6m claim comes crashing down to earth

Keoghs and Hastings Direct have won the UK’s largest ever fundamental dishonesty case, saving the insurance provider £6.6m.

Best Insurance to expand into general insurance

Six months from launching artificial intelligence-driven underwriting for accident, sickness, and unemployment cover, Kesh Thukaram, co-founder of Best Insurance, shares how he next intends to shake up the pet and gadget markets.

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