THE government’s handling of complaints and customer feedback has received a mixed review from the committee…
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‘AI could be a game-changer for complaints handling’
Over the past few years, the uses of artificial intelligence in the financial services industry has…
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The reasons why dealerships should prioritise complaint handling
Customer-facing businesses are on the frontline of both economic and regulatory change but are automotive retail…
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CFPB Sues Experian, Alleging Improper Handling of Complaints
The Consumer Financial Protection Bureau (CFPB) sued consumer reporting agency Experian on Tuesday (Jan. 7), alleging…
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Complaints handling by insurers leaves much to be desired
Australian insurers are failing to identify one in six customer complaints, effectively denying those Australians critical…
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DFPI Orders Chime Financial to Pay $2.5 Million, Improve Customer Service Standards Due to Unfair Complaint Handling
Download this press release (PDF) SACRAMENTO ” The California Department of Financial Protection and Innovation (DFPI)…
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