The UK telecoms regulator, Ofcom, has today proposed to make it quicker for people to access…
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Complaints handling by insurers leaves much to be desired
Australian insurers are failing to identify one in six customer complaints, effectively denying those Australians critical…
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Optimizing Complaint Handling To Scale Global Quality Operations
Quality experts from Cardinal Health and PwC discussed industry trends and strategies for effective complaint handling…
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Social media, FOS cases and five whys can improve complaints handling – FCA
Capturing more granular data from more sources including social media and reviewing unsuccessful cases submitted to…
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ASIC Targets Insurers’ Complaints Handling Gaps
Insurers are failing to identify one in six customer complaints, effectively denying those Australians critical protections…
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Goldman Sachs to face CFPB fine over handling of Apple Card disputes
Goldman Sachs’ Apple Card nightmare continues to get worse. A new report today reveals that the…
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