Entries are now open for the Customer Excellence Award at the EDP Business Awards 2025.
The Customer Excellence Award focusses on the importance of exceptional customer service delivered at the highest level.
Greater Anglia is once again sponsoring the award, with head of corporate affairs Jonathan Denby detailing how important customer service is to the success of a business.
“We believe that high standards of customer service are central to the success of any organisation and they are at the heart of our own strategy,” Mr Denby said.
“It was evident from the 2024 finalists and winner that many Norfolk businesses place excellent customer service at the heart of their strategies for success and are committed to providing a consistent, high-quality service for their customers or clients.”
Jonathan Denby, category judge and head of corporate affairs at Greater Anglia (Image: Greater Anglia) Taking on board customer feedback has been central to Greater Anglia’s strategy over the last 12 months, leading to initiatives such as more station improvements, more virtual station tours on its website to help those with accessibility needs, and the appointment of a partnerships manager to deliver more integrated transport enhancements.
There have also been improvements to train services and the launch of Greater Anglia’s Customer and Community Improvement Fund, which has seen 34 projects focussed on locally-driven priorities implemented across its network.
All of this and more has seen Greater Anglia win the Operator of the Year title at the National Rail Awards, Rail Business Awards and the Spotlight Rail Awards.
When it comes to customer satisfaction, Mr Denby says judges will be looking for businesses that demonstrate a “proactive and effective customer service strategy that is delivering excellent customer satisfaction results”.
“We’ll also be looking for evidence that the company regularly goes the extra mile for customers and that customer service is at the heart of everything it does – including employee training, development and rewards,” he said.
Entries for the EDP Business Awards 2025 close on Sunday, August 3. For more information, please visit edpbusinessawards.co.uk
For more information about this year’s categories, please click here.
Meet the sponsor
Greater Anglia is proud to be sponsoring the Customer Excellence Award at this year’s EDP Business Awards.
It’s passionate about delivering excellent customer service and ensuring that the railways play their full part in helping the region to be both economically prosperous and a wonderful place to live.
Greater Anglia is therefore committed to consistently raising customer service standards. As part of a £1.4 billion investment programme, it has a complete fleet of brand-new trains operating on all its services.
This has transformed the travelling environment, providing more comfortable journeys, increasing seating capacity and delivering excellent, industry-leading, punctuality and reliability on a consistent basis.
Criteria
Judges will be looking for a business that shows a clear focus and understanding of its customers’ needs.
Evidence should be provided of customer driven initiatives designed to raise service standards and increase customer satisfaction.
The winner will be a business that demonstrates how it exemplifies outstanding customer service, consistently delivered at the highest level, by a customer focused individual or team.
link